Privacy Policy

Last updated date: 9/1/2023

Table of Contents

1. Purpose

2. Personal information we collect

3. How we use personal information

4. Disclosure of personal information

5. Your rights

6. Additional U.S. State Disclosures

7. Children

8. Links to other websites

9. Security and Retention

10. International users

11. Changes to the privacy policy

12. How to contact us

1. Purpose

BlueFlame AI, LLC (together with our affiliates, “BlueFlame AI”, “we”, “our” or “us”) respect your privacy and are committed to keeping secure any information we obtain from you or about you. This Privacy Policy describes our practices with respect to Personal Information we collect from or about you when you use our website, applications, and services (collectively, “Services”).

Our privacy policy (“Privacy Policy”), the Terms of Use, and, as applicable, the Master Services Agreement between us and your employer comprise the entire agreement governing access to and use of the Website and Software (collectively, the “Agreement”). By visiting our Website or using the Software, you agree to the Agreement. If your employer entered into an MSA with us, then you represent that you are an authorized user of the Website and the Software, and will abide by the terms of the Agreement. Capitalized terms not defined in this policy shall have the meaning set forth in our Terms of Use.

Any person accessing, browsing, or otherwise using our Website or Software, either manually or via an automated device or program, is a “User” for purposes of this Notice.

2. Personal information we collect

We collect personal information relating to you (“Personal Information”) as follows:

Personal Information You Provide

We collect Personal Information if you or your employer creates an account to use our Services or communicate with us as follows:

‍Account Information

When a user account is created to use our Services, we will collect information associated with your account, including your name, title, department, company name, and contact information.

‍User Content

We collect Personal Information that is included in Software input and prompts, 3rd party data, data file uploads, and feedback that you and other users provide to our Services.  

Communication Information

If you communicate with us, we collect your name, contact information, and the contents of any messages you send.  

Job Applicant Information

If you apply for a position with us, we collect your name, contact information, and the contents of any resume you send.  

Personal Information We Receive Automatically From Your Use of the Services

When you visit, use, or interact with the Services, we receive the following information about your visit, use, or interactions:  

Log Data

Information that your browser automatically sends when you use our Services. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our website.

Usage Data

We may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, and your computer connection.

Device Information

Includes name of the device, operating system, device identifiers, and browser you are using. Information collected may depend on the type of device you use and its settings.

‍Cookies

We use cookies to operate and administer our Services, and improve your experience. A “cookie” is a piece of information sent to your browser by a website you visit. You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. However, refusing a cookie may in some cases preclude you from using, or negatively affect the display or function of, a website or certain areas or features of a website.

Analytics

We may use a variety of online analytics products that use cookies to help us analyze how users use our Services and enhance your experience when you use the Services.

3. How we use personal information

We may use Personal Information for the following purposes:

• To provide, administer, maintain and/or analyze the Services;

• To customize your use of our Services;

• To improve our Services;

• To communicate with you;

• To develop new programs and services;

• To consider your application for a job;

• To prevent fraud, criminal activity, or misuses of our Services, and to protect the security of our IT systems, architecture, and network

• To facilitate business transfers; and

• To comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.

Aggregated or De-Identified Information

In an ongoing effort to better understand our customers, the Software and the Website, we might analyze your information in an anonymized, aggregated form to operate, maintain, manage, and improve the Website. This aggregate information does not identify you personally. We may share this aggregate data with our affiliates, agents, and business partners. We may also disclose aggregated user statistics in order to describe our Software and the Website to current and prospective business partners and to other third parties for other lawful purposes.

‍4. Disclosure of personal information

In certain circumstances we may provide your Personal Information to third parties without further notice to you, unless required by the law:

Vendors and Service Providers

To assist us in meeting business operations needs and to perform certain services and functions, we may provide Personal Information to vendors and service providers, including providers of hosting services, cloud services, and other information technology services providers, email communication software, and web analytics services, among others. Pursuant to our instructions, these parties will access, process, or store Personal Information only in the course of performing their duties to us.

Business Transfers

If we are involved in strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively, a “Transaction”), your Personal Information and other information may be disclosed in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets.

Legal Requirements

We may share your Personal Information, including information about your interaction with our Services, with government authorities, industry peers, or other third parties (i) if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, (ii) to protect and defend our rights or property, (iii) if we determine, in our sole discretion, that there is a violation of our terms, policies, or the law; (iv) to detect or prevent fraud or other illegal activity; (v) to protect the safety, security, and integrity of our products, employees, or users, or the public, or (vi) to protect against legal liability.

Affiliates

We may disclose Personal Information to our affiliates, meaning an entity that controls, is controlled by, or is under common control with BlueFlame AI. Our affiliates may use the Personal Information we share in a manner consistent with this Privacy Policy.

5. Your rights

Depending on location, individuals in the EEA, the UK, and across the globe may have certain statutory rights in relation to their Personal Information. For example, you may have the right to:  

• Access your Personal Information and information relating to how it is processed.

• Delete your Personal Information from our records.

• Rectify or update your Personal Information.

• Transfer your Personal Information to a third party (right to data portability).

• Restrict how we process your Personal Information.

• Withdraw your consent—where we rely on consent as the legal basis for processing at any time.

• Object to how we process your Personal Information.

• Lodge a complaint with your local data protection authority.

You can exercise these rights by sending your request to privacy@blueflame.ai.

6. Additional U.S. State Disclosures

The following table provides additional information about the categories of Personal Information we collect and how we disclose that information. You can read more about the Personal Information we collect in “Personal information we collect” above, how we use Personal Information in “How we use personal information” above, and how we retain Personal Information in “Security and Retention” below.

To the extent provided for by local law and subject to applicable exceptions, individuals may have the following privacy rights in relation to their Personal Information:

• The right to know information about our processing of your Personal Information, including the specific pieces of Personal Information that we have collected from you;

• The right to request deletion of your Personal Information;

• The right to correct your Personal Information; and

• The right to be free from discrimination relating to the exercise of any of your privacy rights.

We don’t “sell” Personal Information or “share” Personal Information for cross-contextual behavioral advertising (as those terms are defined under applicable local law). We also don’t process sensitive Personal Information for the purposes of inferring characteristics about a consumer.

‍Exercising Your Rights

To the extent applicable under local law, you can exercise privacy rights described in this section by submitting a request to privacy@blueflame.ai.

‍Verification

In order to protect your Personal Information from unauthorized access, change, or deletion, we may require you to verify your credentials before you can submit a request to know, correct, or delete Personal Information. If you do not have an account with us, or if we suspect fraudulent or malicious activity, we may ask you to provide additional Personal Information and proof of residency for verification. If we cannot verify your identity, we will not be able to honor your request.

Authorized Agents

You may also submit a rights request through an authorized agent. If you do so, the agent must present signed written permission to act on your behalf and you may also be required to independently verify your identity and submit proof of your residency with us. Authorized agent requests can be submitted to privacy@blueflame.ai.

Appeals

Depending on where you live, you may have the right to appeal a decision we make relating to requests to exercise your rights under applicable local law. To appeal a decision, please send your request to privacy@blueflame.ai.

7. Children

BlueFlame AI does not knowingly collect Personal Information from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Information to BlueFlame AI through the Service, please email us at privacy@blueflame.ai. We will investigate any notification and if appropriate, endeavor to delete the Personal Information from our systems. If you are 13 or older, but under 18, you must have consent from your parent or guardian to use our Services.

8. Links to other websites

The Service may contain links to other websites not operated or controlled by BlueFlame AI, including social media services (“Third Party Sites”). The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact the Third-Party Sites directly for information on their privacy practices and policies.

9. Security and Retention

We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Information both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Service or email. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third-party websites.

We’ll retain your Personal Information for only as long as we need in order to provide our Service to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. How long we retain Personal Information will depend on a number of factors, such as the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, our purpose for processing the information, and any legal requirements.

10. International users

By using our Service, you understand and acknowledge that your Personal Information will be processed and stored in our facilities and servers in the United States and may be disclosed to our service providers and affiliates in other jurisdictions.  

For EEA, UK or Swiss users

Legal Basis for Processing

Our legal bases for processing your Personal Information include:

• Performance of a contract with you when we provide and maintain our Services. When we process Account Information, Content, and Technical Information solely to provide our Services to you, this information is necessary to be able to provide our Services. If you do not provide this information, we may not be able to provide our Services to you.

• Our legitimate interests in protecting our Services from abuse, fraud, or security risks, or in developing, improving, or promoting our Services, including when we train our models. This may include the processing of Account Information, Content, Social Information, and Technical Information. See here for instructions on how you can opt out of our use of your information to train our models.

• Your consent when we ask for your consent to process your Personal Information for a specific purpose that we communicate to you. You have the right to withdraw your consent at any time.

• Compliance with our legal obligations when we use your Personal Information to comply with applicable law or when we protect our or our affiliates’, users’, or third parties’ rights, safety, and property.

Data Transfers

Where required, we will use appropriate safeguards for transferring Personal Information outside of the EEA, Switzerland, and the UK. We will only transfer Personal Information pursuant to a legally valid transfer mechanism. For more information on the appropriate safeguards in place and to obtain a copy of these safeguards, please contact us at privacy@blueflame.ai.

Data Controller

For the purposes of the UK and EU General Data Protection Regulation 2018, our data controller is BlueFlame AI, LLC at PO Box 811, Chatham, NJ 07928.

11. Changes to the privacy policy

We may update this Privacy Policy from time to time. When we do, we will post an updated version on our website, unless another type of notice is required by applicable law

‍12. How to contact us

Please contact us at privacy@blueflame.ai or write to us at BlueFlame AI, LLC at PO Box 811, Chatham, NJ 07928 if you have any questions or concerns not already addressed in this Privacy Policy.